Privacy Policy

Introduction

FiberNet ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using FiberNet's services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the service, and you waive the right to receive specific notice of each such change or modification.

Information We Collect

Information You Provide Directly

We collect information you provide directly to us when you:

• Create an account or register for our services
• Complete forms on our website or mobile application
• Contact us via phone, email, or other communication channels
• Subscribe to our newsletters or promotional materials
• Participate in surveys, contests, or promotional activities
• Purchase or inquire about our fiber internet services

The information we collect may include your name, email address, phone number, postal address, billing information, payment method details, service preferences, and any other information you choose to provide.

Information Collected Automatically

When you access our website or use our services, we automatically collect certain information about your device and usage patterns, including:

• Device information (type, model, operating system, unique device identifiers)
• Browser information (type, version, language settings)
• IP address and location data
• Pages visited and time spent on each page
• Referring website or application
• Search queries and interaction data
• Cookies and similar tracking technologies

This information helps us understand how users interact with our services, optimize our website performance, and improve your user experience.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Service providers and business partners
• Credit reporting agencies and fraud prevention services
• Marketing and analytics partners
• Public databases and data brokers
• Social media platforms (if you connect your account)

We combine information from these sources with other information we collect to better serve you and improve our services.

Use of Information

FiberNet uses the information we collect for various purposes, including:

Service Delivery and Management

• Providing, maintaining, and improving our fiber internet services
• Processing your orders and transactions
• Managing your account and billing
• Delivering customer support and responding to inquiries
• Troubleshooting technical issues and service problems
• Installing, configuring, and maintaining service equipment

Communication

• Sending service-related announcements and updates
• Responding to your inquiries and requests
• Providing customer support and technical assistance
• Sending promotional materials and special offers (with your consent)
• Notifying you about changes to our services or policies

Marketing and Analytics

• Personalizing your experience and content recommendations
• Conducting market research and analytics
• Improving our website, products, and services
• Creating aggregate data and statistics
• Developing new products and service offerings

Legal and Security

• Complying with legal obligations and regulations
• Preventing fraud, abuse, and security incidents
• Enforcing our terms of service and other agreements
• Protecting the rights, property, and safety of FiberNet, our customers, and the public
• Establishing, exercising, or defending legal claims

We will not use your personal information for any purpose other than those outlined in this Privacy Policy without first obtaining your explicit consent.

Cookie Policy and Tracking Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They contain information about your browsing activity and preferences. Cookies help us recognize you, remember your preferences, and track your usage patterns to improve your experience.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as page navigation and access to secure areas.
• Performance Cookies: These cookies collect information about how you use our website, including pages visited, errors encountered, and time spent on pages. This data helps us improve website performance.
• Functional Cookies: These cookies remember your preferences and choices to provide a more personalized experience, such as language preferences and saved settings.
• Marketing Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

Third-Party Cookies

We may allow third-party service providers, including analytics and advertising partners, to place cookies on your device. These third parties may collect information about your browsing activity across multiple websites. We do not control these third-party cookies, and we encourage you to review their privacy policies.

Managing Cookies

Most web browsers allow you to control cookies through your browser settings. You can choose to accept or reject cookies, or be notified when a cookie is being set. However, disabling cookies may affect the functionality and user experience of our website. For more information about managing cookies, visit your browser's help section or www.aboutcookies.org.

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies, including:

• Web beacons and pixel tags
• Local storage and browser cache
• Log files and server analytics
• Mobile device identifiers

These technologies allow us to track user behavior, measure campaign effectiveness, and improve our services.

Data Security

FiberNet implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. Our security practices include:

• Encryption of sensitive data in transit and at rest using industry-standard protocols
• Secure authentication mechanisms and password protection
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Employee training and confidentiality agreements
• Incident response procedures and monitoring systems

While we strive to use commercially reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the type of information and the context of our use.

For example, we retain account information for the duration of your service relationship and for a reasonable period afterward to comply with legal and accounting requirements. Marketing information may be retained until you unsubscribe or request deletion. Log files and analytical data are typically retained for a limited period to maintain system performance and security.

You may request deletion of your personal information at any time, subject to certain legal and operational exceptions. We will respond to deletion requests within a reasonable timeframe in accordance with applicable laws.

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of marketing communications and targeted advertising.
• Right to Data Portability: You may request a copy of your information in a portable format.
• Right to Restrict Processing: You may request restrictions on how we use your information.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by FiberNet. This Privacy Policy applies only to information collected through our services and does not cover the privacy practices of third parties.

We are not responsible for the privacy practices, content, or security of third-party websites and services. We encourage you to review the privacy policies of any third-party services before providing your personal information or using their services.

If you click on a third-party link, you will leave our website and be subject to the privacy policy and terms of service of the third party.

Children's Privacy

FiberNet does not knowingly collect personal information from children under the age of 13. Our services are not directed to children, and we do not intentionally gather information from individuals under 13 years of age.

If we become aware that we have collected personal information from a child under 13, we will promptly delete such information and take appropriate steps to comply with applicable laws. If you believe we have collected information from a child under 13, please contact us immediately using the information provided below.

For users between 13 and 18 years of age, we provide additional privacy protections and encourage parental involvement in online activities.

International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

When we transfer information internationally, we implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to protect your information in accordance with applicable privacy laws.

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request what personal information we collect, use, and share.
• Right to Delete: You may request deletion of personal information we have collected from you.
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Limit: You may limit our use of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please submit a verifiable consumer request by contacting us at the information provided in the Contact Us section. We will verify your identity and respond within 45 days.

GDPR Compliance

If you are located in the European Union, United Kingdom, or other jurisdictions with similar data protection laws, the following applies:

Legal Basis for Processing: We process your personal information based on the following legal grounds:

• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Performance of tasks in the public interest
• Our legitimate interests

Data Protection Officer: We have appointed a Data Protection Officer who oversees our data protection practices. You may contact our DPO with any data protection concerns.

Your Rights: You have all rights afforded to you under GDPR, including the right to access, rectification, erasure, restriction, portability, and objection. You also have the right to lodge a complaint with your supervisory authority.

Changes to This Privacy Policy

FiberNet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

Your continued use of our services following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

If we make significant changes that materially affect how we use your personal information, we will provide additional notice, such as sending you an email notification or displaying a prominent notice on our website.